---
title: Business Phone Systems & VoIP Melbourne | Helpdesk
description: Cloud phone systems from an Access4 Gold Partner. Call flows, hunt groups and auto attendants that work from the office, home or a mobile.
---

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VoIP & phone systems · Access4 Gold Partner

# Business phones that work wherever you do.

Cloud phone systems with the call flows set up for how your business actually answers calls, on desk phones, mobiles and laptops.

[Talk about phone systems](https://resources.helpdeskcomputers.com.au/contact/?hdc_enquiry_reason=reviewing&hsLang=en-au) [Call 1300 242 422](tel:1300242422)

At a glance

Access4

Gold Partner, and Best Gold Partner 2023

Works on

Desk phones, mobiles and laptops

Set up

Call flows, hunt groups and auto attendants

Certified

VoIP telecommunications are within our ISO/IEC 27001 scope

Sound familiar

## Phones are where customers notice first.

### Calls go to the wrong person, or nobody

The call flow was set up years ago for a different team, and missed calls are lost business.

### The phone system is tied to the office

Staff work from home and on the road, but the phones still assume everyone's at a desk.

### Every change means calling the provider

A new starter or a holiday message shouldn't take a ticket with someone you never speak to.

What's included

## A phone system set up for how you work.

- Cloud phone system
- Number porting: keep your numbers
- Desk phones, softphones and mobile apps
- Call flows, hunt groups and auto attendants
- Voicemail to email
- Call queues for busy lines
- Business hours and holiday routing
- Changes handled through our help desk

Approach

## How a phone system move runs.

### Plan the call flows

Who answers what, when, and where calls go when nobody does.

### Port and set up

Your numbers move across and the system is configured before cutover.

### Train and support

Your team knows how to use it, and changes go through our help desk.

Questions

## What people ask about phone systems.

Can we keep our existing numbers?

Yes. We port your numbers across as part of the move.

Do we need new desk phones?

Not always. Many people use a mobile or laptop app instead. Where desk phones make sense, we quote them separately.

Who do we call when something needs changing?

Us. Call flow changes, new starters and leavers go through our help desk like any other request.

Who is Access4?

Access4 is the Australian platform behind our phone systems. We're a Gold Partner, and were named their Best Gold Partner in 2023.

Also from Helpdesk

## Related services

### [Managed IT support Help desk, monitoring, patching and asset management for a fixed fee per seat. See what's included →](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au)

### [Networks & infrastructure Network design, Wi-Fi, firewalls and switching, documented so changes aren't guesswork. Infrastructure →](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au)

### [Microsoft 365 & Copilot Licensing, security, Teams and SharePoint, and a clean foundation for Copilot. Microsoft 365 done right →](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)

Start here

## A 20-minute call, then a written review of what you've got.

No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.

[Book the review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422)

- Phones answered **Under a minute**
- Tickets acknowledged **Under an hour**
- Response targets **By severity, per your SLA**
- Onboarding **2–3 weeks**

[1300 242 422](tel:1300242422)

Managed IT support, cyber security and Microsoft 365 for businesses across Melbourne. Established 2010.

#### Services

- [Managed IT support](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au)
- [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au)
- [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)
- [Backup & recovery](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au)
- [Networks](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au)
- [VoIP](https://resources.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au)

#### Company

- [About us](https://resources.helpdeskcomputers.com.au/about/?hsLang=en-au)
- [Contact](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)
- [Existing clients](https://resources.helpdeskcomputers.com.au/support/?hsLang=en-au)

#### Melbourne office

- 6/74 Thomsons Road
- Keilor Park VIC 3042
- [hello@helpdeskcomputers.com.au](mailto:hello@helpdeskcomputers.com.au)
- Mon–Fri, 8am–5pm Melbourne time

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