---
title: Managed IT Services Melbourne | Helpdesk Computers
description: Fully managed IT for Melbourne businesses with 10 to 500 staff. Phones answered in under a minute, ISO/IEC 27001 certified, $180 per seat per month.
---

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[HD HELPDESK Computers](https://resources.helpdeskcomputers.com.au/?hsLang=en-au)

[Managed IT](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) [About](https://resources.helpdeskcomputers.com.au/about/?hsLang=en-au) [Client support](https://resources.helpdeskcomputers.com.au/support/?hsLang=en-au) [Book an IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)

[1300 242 422](tel:1300242422) [Book an IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)

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Managed IT services · Melbourne

# Your whole IT function, handled.

Help desk, monitoring, security and Microsoft 365 for businesses from 10 to 500 staff. One agreement, one number, and a team that already knows your setup.

[Book a 20-minute IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [Call 1300 242 422](tel:1300242422)

Live queue #4471

Client

Manufacturing, Dandenong

Raised

08:12 — “Outlook won't send”

Picked up

08:16 by a named tech

Resolved

08:41, remotely

Escalations

None

This is what most of our work looks like: small things, caught early, fixed before they cost anyone a morning.

Sound familiar

## Most businesses come to us at one of three points.

### You've outgrown the one-person setup

Your IT was built by one person or one provider, and nobody else knows how it hangs together. It works until the day it doesn't.

### Your team is fixing IT instead of working

Someone in the office has become the unofficial IT person. That's expensive time, and it isn't their job.

### You can't see what you're paying for

Invoices arrive, but you couldn't say what's patched, what's backed up or what's at risk. You want it in writing, every month.

What's included

## Everything under one agreement.

$180 per seat, per month, plus GST. Projects and new hardware are quoted separately, in writing, before we start.

- Unlimited remote support
- Onsite when it needs hands
- 24/7 monitoring and alerting
- Patching, Windows and third-party
- Endpoint protection
- MFA and identity management
- Email security and filtering
- Microsoft 365 backup
- Asset and licence register
- Documented, tested recovery
- Named account contact
- Monthly reporting

Co-managed IT

## Already have an IT team? Keep them.

Co-managed IT gives your internal team the help desk capacity, tooling and specialist depth they can't build alone, while they stay in charge of your environment.

[Talk about co-managed IT](https://resources.helpdeskcomputers.com.au/contact/?hdc_enquiry_reason=co_managed&hsLang=en-au)

- **Overflow help desk**We take the day-to-day tickets so your team can work on the projects that move the business.
- **Shared tools and visibility**Your team works in the same monitoring, patching and documentation we use.
- **Specialist depth on call**Security, network and Microsoft 365 engineers for the problems one generalist can't cover.

How support works

## Call, and the person who answers can help.

### One number, answered fast

Phones answered in under a minute. Tickets by email or the portal are acknowledged in under an hour.

Mon–Fri, 8am–5pm

### A team that knows your setup

Every device, licence and quirk is documented, so nobody starts from scratch when you call.

Documented from day one

### Reporting you can read

A monthly report on what we fixed, what we patched, and what needs a decision from you.

Monthly

Questions

## What people ask about managed IT.

What does $180 per seat include?

Everything listed under what's included, for a fixed monthly fee per seat plus GST. Projects and new hardware are quoted separately, in writing, before any work starts.

Do you work with businesses under 10 staff?

No. We work with organisations from 10 to 500 staff, and we support larger organisations too.

Can you work alongside our internal IT team?

Yes. Co-managed IT is built for exactly that: your team stays in charge, and we add help desk capacity, tooling and specialist depth.

What about after-hours support?

Our help desk runs 8am to 5pm Melbourne time, Monday to Friday. After-hours support from our tech team is available at an additional charge.

How long does it take to switch to Helpdesk?

Most transitions take two to three weeks. We audit what you have first, then take over in the background while your team keeps working.

Also from Helpdesk

## Related services

### [Cyber security ISO/IEC 27001-certified security, Essential Eight uplift and SMB1001 support. How we secure you →](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au)

### [Microsoft 365 & Copilot Licensing, security, Teams and SharePoint, and a clean foundation for Copilot. Microsoft 365 done right →](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)

### [Cloud, backup & recovery Backups that are tested, not just scheduled, and recovery steps written down. Backup & DR →](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au)

Start here

## A 20-minute call, then a written review of what you've got.

No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.

[Book the review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422)

- Phones answered **Under a minute**
- Tickets acknowledged **Under an hour**
- Response targets **By severity, per your SLA**
- Onboarding **2–3 weeks**

[1300 242 422](tel:1300242422)

Managed IT support, cyber security and Microsoft 365 for businesses across Melbourne. Established 2010.

#### Services

- [Managed IT support](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au)
- [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au)
- [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)
- [Backup & recovery](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au)
- [Networks](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au)
- [VoIP](https://resources.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au)

#### Company

- [About us](https://resources.helpdeskcomputers.com.au/about/?hsLang=en-au)
- [Contact](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)
- [Existing clients](https://resources.helpdeskcomputers.com.au/support/?hsLang=en-au)

#### Melbourne office

- 6/74 Thomsons Road
- Keilor Park VIC 3042
- [hello@helpdeskcomputers.com.au](mailto:hello@helpdeskcomputers.com.au)
- Mon–Fri, 8am–5pm Melbourne time

© 2026 Helpdesk Computer Systems Pty Ltd ABN 26 147 262 753 [Privacy](https://resources.helpdeskcomputers.com.au/privacy-policy/?hsLang=en-au) [Terms of use](https://resources.helpdeskcomputers.com.au/terms-of-use/?hsLang=en-au)

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