--- title: Helpdesk Computers --- [Skip to content](https://resources.helpdeskcomputers.com.au/home#main) ISO/IEC 27001-certified managed IT · Melbourne # Your IT should be the thing you never think about. We run IT for Melbourne businesses from 10 to 500 staff — support, security, Microsoft 365 and the infrastructure underneath it. Phones are answered in under a minute, by a person who already knows your setup. [Book a 20-minute IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [Call 1300 242 422](tel:1300242422) No obligation. We'll tell you if you don't need us. HDOne agreement [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) [Managed IT](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) [Backup & DR](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) [VoIP](https://resources.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) [Networks](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) Every service runs under one managed agreement, inside an ISO/IEC 27001-certified operation. Under 1 min Phones answered by a person Under 1 hr Tickets acknowledged Since 2010 Supporting Melbourne business Keilor Park Melbourne team, no offshore queue Certified ## Security you can check. Your IT provider holds the keys to every system you run. Ours is certified, and you can verify it in one click. ![ISO 27001 Information Security certification mark, Compass Assurance Services](https://resources.helpdeskcomputers.com.au/hubfs/raw_assets/public/hdc-theme/images/iso-27001-landscape.svg) ### ISO/IEC 27001:2022 Information security management, certified by Compass Assurance Services. JASANZ accredited. [Verify on the JASANZ register →](https://register.jasanz.org/certificate-details/0/395003cd-c0fc-4dc3-8b92-313bf4fa4898) SMB1001**Gold** ### SMB1001:2026 Gold Australian cyber security certification for businesses, issued by CyberCert. [Verify with CyberCert →](https://certification.cybercert.ai/issued/d2b36a51-e9f5-42c5-b575-dd30ff849a78) Partner status - Microsoft Solutions Partner for Modern Work - Sophos Gold Partner - Kaseya Blue Diamond - Pax8 Titan Partner - Access4 Gold Partner Recognition - 2026 techpartner.news Fast50 finalist - Access4 Best Gold Partner 2023 Sound familiar ## Most people call us for one of three reasons. ### Your IT person went quiet The one-man band who set everything up stopped answering, or retired, and nobody has the admin passwords. You need someone to take it over properly and document it this time. ### You're on Microsoft 365, but nobody's checked it It works, so it looks fine. Underneath, MFA is patchy, old accounts are still active, and there's no backup of anything in SharePoint. That's the setup we get called about after an incident. ### An outage cost you a day, and nobody owned it A day of downtime costs more than a year of doing it properly. You want IT that's watched before it fails, one number to call, and a provider accountable for keeping it running — not a ticket queue overseas. What we do ## Everything that keeps a business running, under one agreement. Most clients take the lot. You can also start with the one thing that's hurting. ### [Managed IT support Unlimited remote and onsite support, monitoring, patching and asset management for a fixed monthly fee per seat. See what's included →](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) ### [Cyber security MFA everywhere, endpoint protection, email filtering, staff phishing training and hardening against the Essential Eight. How we secure you →](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) ### [Microsoft 365 & Teams Migrations, licensing you actually need, Teams and SharePoint set up so people can find things, plus tenant security. Microsoft 365 done right →](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) ### [Cloud, backup & recovery Backups that are tested, not just scheduled. Documented recovery steps, so an outage is an inconvenience and not an existential event. Backup & DR →](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au) ### [Networks & infrastructure Wi-Fi that reaches the warehouse, switching, firewalls, servers, and office moves that happen over a weekend. Infrastructure →](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au) ### [VoIP & phone systems Business phones that work from the office, home and a mobile, with the call flows and hunt groups set up for you. Phone systems →](https://resources.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au) Also: [IT consulting and projects](https://resources.helpdeskcomputers.com.au/it-consulting/?hsLang=en-au) Switching ## Changing IT providers is the part people dread. Here's how ours goes. ### We audit what you actually have Devices, licences, backups, security settings, the lot. You get the findings in writing whether or not you sign — including anything urgent we think you should fix today. Week one · no charge ### We take it over in the background Agents deployed, documentation built, credentials moved into our vault, backups verified. Your team keeps working. We don't need your old provider's cooperation. Weeks two to three ### You call one number Everything runs through our help desk with agreed response times, a named account contact, and a monthly report you can actually read. Ongoing Cost ## What it costs, before you have to ask. Most IT companies make you sit through a discovery call to find out. We'd rather you knew now whether we're in your range. $180 per seat, per month + GST Fully managed, for businesses from 10 seats. Projects and hardware are quoted separately, always in writing, always before we start. [Get a fixed quote](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) ### Included at every seat - Unlimited remote support - Onsite when it needs hands - 24/7 monitoring and alerting - Patching, Windows and third-party - Endpoint protection - MFA and identity management - Email security and filtering - Microsoft 365 backup - Asset and licence register - Documented, tested recovery - Named account contact - Monthly reporting Start here ## A 20-minute call, then a written review of what you've got. No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times. [Book the review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422) - Phones answered **Under a minute** - Tickets acknowledged **Under an hour** - Response targets **By severity, per your SLA** - Onboarding **2–3 weeks**