Your IT person went quiet
The one-man band who set everything up stopped answering, or retired, and nobody has the admin passwords. You need someone to take it over properly and document it this time.
Managed IT support · Melbourne
Your IT should be the thing you never think about.
No obligation. We'll tell you if you don't need us.
- Client
- Raised
- Picked up
- by a named tech
- Resolved
- Escalations
- None
This is what most of our work looks like: small things, caught early, fixed before they cost anyone a morning. The rest is making sure the big things never happen.
Average time to first response
Supporting Melbourne business
Seats under management
Local
Melbourne team, no offshore queue
Sound familiar
Most people call us for one of three reasons.
You're on Microsoft 365, but nobody's checked it
It works, so it looks fine. Underneath, MFA is patchy, old accounts are still active, and there's no backup of anything in SharePoint. That's the setup we get called about after an incident.
Something broke and nobody knew who to call
A day of downtime costs more than a year of doing it properly. You want one number, a known response time, and someone who understands your business, not a ticket queue overseas.
What we do
Everything that keeps a business running, under one agreement.
Most clients take the lot. You can also start with the one thing that's hurting.
Managed IT support
Unlimited remote and onsite support, monitoring, patching and asset management for a fixed monthly fee per seat.
See what's included →Cyber security
MFA everywhere, endpoint protection, email filtering, staff phishing training and hardening against the Essential Eight.
How we secure you →Microsoft 365 & Teams
Migrations, licensing you actually need, Teams and SharePoint set up so people can find things, plus tenant security.
Microsoft 365 done right →Cloud, backup & recovery
Backups that are tested, not just scheduled. Documented recovery steps, so an outage is an inconvenience and not an existential event.
Backup & DR →Networks & infrastructure
Wi-Fi that reaches the warehouse, switching, firewalls, servers, and office moves that happen over a weekend.
Infrastructure →VoIP & phone systems
Business phones that work from the office, home and a mobile, with the call flows and hunt groups set up for you.
Phone systems →Also: IT consulting and projects · computer repairs and hardware
Switching
Changing IT providers is the part people dread. Here's how ours goes.
We audit what you actually have
Devices, licences, backups, security settings, the lot. You get the findings in writing whether or not you sign — including anything urgent we think you should fix today.
Week one · no chargeWe take it over in the background
Agents deployed, documentation built, credentials moved into our vault, backups verified. Your team keeps working. We don't need your old provider's cooperation.
Weeks two to threeYou call one number
Everything runs through our help desk with agreed response times, a named account contact, and a monthly report you can actually read.
OngoingProof
What it looks like when it works.
Three real engagements. These are placeholders — I need the real ones from you.
Vendors we work with
Logo 1
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Logo 6
Send me the logo files and I'll drop them in. Only ones you have current permission to display.
Cost
What it costs, before you have to ask.
Most IT companies make you sit through a discovery call to find out. We'd rather you knew now whether we're in your range.
Included at every seat
- Unlimited remote support
- Onsite when it needs hands
- 24/7 monitoring and alerting
- Patching, Windows and third-party
- Endpoint protection
- MFA and identity management
- Email security and filtering
- Microsoft 365 backup
- Asset and licence register
- Documented, tested recovery
- Named account contact
- Monthly reporting
Start here
A 20-minute call, then a written review of what you've got.
No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.
- Phone answered by a Melbourne tech
- Response target
- Contract term
- Exit
- Onboarding 2–3 weeks