---
title: Cloud Backup & Disaster Recovery Melbourne | Helpdesk
description: Backups that are tested, not just scheduled. Hosted cloud, backup and disaster recovery from an ISO/IEC 27001-certified Melbourne MSP.
---

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[Managed IT](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au) [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au) [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au) [About](https://resources.helpdeskcomputers.com.au/about/?hsLang=en-au) [Client support](https://resources.helpdeskcomputers.com.au/support/?hsLang=en-au) [Book an IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)

[1300 242 422](tel:1300242422) [Book an IT review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)

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Cloud, backup & recovery

# A backup only counts if it restores.

Hosted cloud, backup and documented recovery for businesses from 10 to 500 staff, delivered inside an ISO/IEC 27001-certified operation.

[Book a backup check](https://resources.helpdeskcomputers.com.au/contact/?hdc_enquiry_reason=reviewing&hsLang=en-au) [Call 1300 242 422](tel:1300242422)

At a glance

Tested

Restores tested, not assumed

Microsoft 365

Independent backup of mail, OneDrive and SharePoint

Recovery

Written, step-by-step recovery plans

Certified

Hosted cloud services are within our ISO/IEC 27001 scope

Sound familiar

## Most backups fail the day they're needed.

### Nobody's tested a restore

The job says it ran. Whether you can actually get the files back is a different question, and it's usually asked at the worst time.

### The backup sits on the same network

If ransomware can reach your servers, it can usually reach a backup sitting right next to them.

### There's no plan for a bad day

When the server's gone, who does what, in what order, and how long will it take? It should be written down before you need it.

What's covered

## Backup, hosting and recovery, end to end.

- Server and workstation backup
- Microsoft 365 backup: mail, OneDrive, SharePoint and Teams
- Off-site copies kept separate from your network
- Restore testing
- Documented recovery plans
- Hosted cloud servers and infrastructure
- Backup monitoring and alerting
- Retention set to your requirements

Approach

## How we make recovery certain.

### Map what matters

Which systems and data you need, and how long you can be without them.

### Back it up properly

Separate, off-site and monitored, so one incident can't take out both copies.

### Prove it works

Test the restores, and write the recovery plan your team can follow.

Questions

## What people ask about backup.

Doesn't Microsoft 365 back up our files?

Microsoft keeps the service running, but that isn't a backup of your data. Deleted or overwritten files and ransomware need an independent backup.

What do RPO and RTO mean?

How much data you can afford to lose, and how long you can afford to be down. We set both with you, then design the backup around them.

Can you host our servers in the cloud?

Yes. Hosted cloud services are part of what we deliver, and they sit within our ISO/IEC 27001:2022 certification scope.

What happens if we're hit by ransomware?

Recovery follows the plan we've written with you, restoring from copies kept away from your network.

Also from Helpdesk

## Related services

### [Managed IT support Help desk, monitoring, patching and asset management for a fixed fee per seat. See what's included →](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au)

### [Cyber security ISO/IEC 27001-certified security, Essential Eight uplift and SMB1001 support. How we secure you →](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au)

### [Microsoft 365 & Copilot Licensing, security, Teams and SharePoint, and a clean foundation for Copilot. Microsoft 365 done right →](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)

Start here

## A 20-minute call, then a written review of what you've got.

No pitch deck. We look at your setup, tell you what's at risk, and put it in writing. If your current arrangement is fine, we'll say so — that's happened plenty of times.

[Book the review](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au) [1300 242 422](tel:1300242422)

- Phones answered **Under a minute**
- Tickets acknowledged **Under an hour**
- Response targets **By severity, per your SLA**
- Onboarding **2–3 weeks**

[1300 242 422](tel:1300242422)

Managed IT support, cyber security and Microsoft 365 for businesses across Melbourne. Established 2010.

#### Services

- [Managed IT support](https://resources.helpdeskcomputers.com.au/managed-it-services/?hsLang=en-au)
- [Cyber security](https://resources.helpdeskcomputers.com.au/cyber-security/?hsLang=en-au)
- [Microsoft 365](https://resources.helpdeskcomputers.com.au/microsoft-365/?hsLang=en-au)
- [Backup & recovery](https://resources.helpdeskcomputers.com.au/cloud-backup-disaster-recovery/?hsLang=en-au)
- [Networks](https://resources.helpdeskcomputers.com.au/networks-infrastructure/?hsLang=en-au)
- [VoIP](https://resources.helpdeskcomputers.com.au/voip-telecommunications/?hsLang=en-au)

#### Company

- [About us](https://resources.helpdeskcomputers.com.au/about/?hsLang=en-au)
- [Contact](https://resources.helpdeskcomputers.com.au/contact/?hsLang=en-au)
- [Existing clients](https://resources.helpdeskcomputers.com.au/support/?hsLang=en-au)

#### Melbourne office

- 6/74 Thomsons Road
- Keilor Park VIC 3042
- [hello@helpdeskcomputers.com.au](mailto:hello@helpdeskcomputers.com.au)
- Mon–Fri, 8am–5pm Melbourne time

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